At FEA Labs, we take great pride in our work and are always looking for ways to make our products the best the market has to offer. We feel it's important that you know that you're getting the best product available from us, so we've established an upgrade policy. With this new policy, we offer upgrades to specific product models at little or no cost to you with the exception of shipping and possibly parts (depending on the upgrade).
This plan is our way of letting our customers know that we really care about your experience with our products and we stand behind all of our products 100%. Please visit this page often to see if a product you've purchased from us qualifies for an upgrade and get the details on how to take advantage of the upgrade offer.
There have been a few reports of the Dual-Band compressors behaving strangely when they share a common power supply with some other pedals. The problem has been identified and there is a simple modification for the compressor to remedy this issue.
The symptom of this problem is that the compressor’s LED’s will indicate compression with no signal present. The units that may be affected would have been purchased between August 1, 2009 and February 1, 2010. There are two ways to correct for this issue:
Please contact me at info@fealabs.com before sending your unit.
For this upgrade, the compressors will feature TI Excalibur™ series audio amplifiers for improved performance. Anyone who has already purchased a Dual-Band Optical Compressor directly from FEALabs.com prior to May 6th, 2009 that wishes to have the amplifiers upgraded may send in their unit for a free upgrade. Turn around time is approximately one week for US customers and two weeks for international customers.
Please contact me at info@fealabs.com before sending your unit.
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